Refund Policy

Deck Converters is committed to ensuring you’re satisfied with your purchase. Below is our clear and simple returns policy.

Returns (New Items)

  • Items can be returned within 14 days of delivery.

  • Must be unused and in original packaging with all accessories.

  • Refunds issued to the original payment method after inspection.

  • Return shipping is the buyer’s responsibility (unless faulty or wrong item).

Used/Pre-Owned Items

  • Non-returnable, unless faulty or not as described.

  • Covered by warranty (if applicable). We may repair, replace, or partially refund.

Faulty or Damaged Items

  • Report any issues within 48 hours of delivery.

  • We’ll arrange a free repair, replacement, or refund depending on availability.

  • Include your order number and photos/videos of the issue.

Non-Returnable Items

  • Opened software or digital licenses

  • Custom/special orders

  • Items returned without full packaging

  • Products marked “sold as seen”

  • Returns after the 14-day window

Exchanges

  • Available within 14 days of purchase.

  • Subject to stock availability and item condition.

Finance Orders

  • Orders paid via Ideal4Finance may be subject to their return approval.

  • We can assist with coordination, but final refund approval depends on the lender.

Start a Return
Contact us at:
📧 contact@deck-converters.co.uk
📞 0203 976 7701

Include:

  • Order number

  • Reason for return

  • Photos (if damaged or faulty)